Cancellation & Refund Policy

1. Digital products and immediate delivery

Glow-tip sells and delivers digital products — such as images, videos, PDFs, and audio files — electronically after a successful payment. By completing a purchase, you expressly request immediate delivery of the digital product and acknowledge that, once delivery has begun, you lose your right of withdrawal under EU consumer law. You give this consent at checkout.

Except where required by law, digital products are non-refundable once delivered.

2. Cancelling a subscription

Where a product is offered on a subscription basis, it renews automatically at the end of each billing period until you cancel. You may cancel a subscription at any time, effective at the end of the current billing period.

• Cancellation stops all future renewals.
• Cancellation does not shorten or refund the period you have already paid for — you keep access until the end of the current period.
• Unless required by law, fees already paid for the current period are not refunded and are not prorated.

To cancel and stop further billing, email support@glow-tip.com from the email address linked to your subscription, use any cancellation option provided in your account, or contact CCBill Consumer Support at support.ccbill.com. We will give reasonable advance notice of any change to subscription pricing, and you may cancel before the change takes effect.

3. When you may be entitled to a refund

If a product you paid for is not delivered, is faulty, or materially differs from its description, you may be entitled to a remedy under applicable consumer law. Contact us at support@glow-tip.com and we will investigate using our delivery and order records and put it right — for example by re-delivering the product or, where appropriate, issuing a refund. Nothing in this policy limits your mandatory statutory rights as a consumer.

4. Non-delivery

Delivery is usually immediate but can be affected by technical factors, including an incorrect email address or spam filtering. If you have not received a product you paid for, please check your spam folder and then contact us so we can re-deliver it.

5. Billing descriptor

Charges from Glow-tip appear on your statement as GLOWTIP.COM, and where supported, with your order number (for example, GLOWTIP.COM Purchase #100245). If you do not recognise a charge, please contact us before raising a dispute so we can resolve it directly and quickly.

6. How to request a cancellation or refund

Email support@glow-tip.com with your order number or billing reference and a description of your request. We acknowledge requests within 48 hours and prioritise billing-related matters, typically responding within 24 to 72 hours.

Contact

Glow-tip · Lithuania

support@glow-tip.com